When will I get my parcel?
Goods in stock will be dispatched within 3-5 working days of receipt of order. If your item is out of stock we will contact you by telephone to notify you of when we expect it to be available or to offer an alternative.
How much will postage be?
UK - £4.95
Eire - £12.00
Isle of Wight - Please contact the office if you require a delivery to the Isle of Wight at email@example.com.
Guaranteed Next day delivery
If your goods are in stock and you would like next day delivery this is something that can be organised if the order is processed before 12 noon. Please note this is only applicable to orders placed by telephone and an extra delivery charge is applicable.
If no-one is in to sign for the order, our courier will leave you a notification card. You must contact the courier to rearrange delivery.
Attempted Deliveries returned to us
If the courier company is not contacted to rearrange delivery, the goods will be returned to us. We will then contact you to arrange re-delivery and there will be a charge for this.
Loss, Damage & Non Delivery
On the rare occasion a parcel gets lost in transit, we will resend the item once it has been confirmed lost by the Carrier. We will then pursue our loss with them. To support our claim we will require a letter from you stating non-delivery of your goods.
If a delivery attempt is unsuccessful as a result of refusal at the delivery address, we will contact the customer to arrange re-delivery and in most instances charge a redelivery fee to cover costs. It is the customer’s responsibility to ensure that any security gate personnel are aware of expected deliveries. This is especially applicable to BFPO addresses.
If you live in a country where the Papoozle is not readily available we can arrange international delivery. Please email us for an indication of costs firstname.lastname@example.org
We are confident that you will be delighted with your purchase from Papoozle however if for any reason you wish to send goods back you can be assured that all returns are covered by the Distance Sellers Protection Act. Your statutory rights are not affected.
Please contact us before sending any goods back to us. When sending goods back please include a covering letter with your full contact details, and your invoice number.
Papoozle (TotsBots Ltd)
Unit 2, 259 Summerlee Street
Queenslie Industrial Estate
We reserve the right to refuse returns or to charge you our fees and expenses if the product is received in any state out with these requirements.